Frequently Asked Questions
Everything you need to know about shopping with NRU.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unworn garments with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your products ethically sourced?
At NRU, we prioritize sustainability. All our collections are produced in certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly, but we can make changes within 60 minutes of placement. Please contact our support team immediately via live chat for urgent requests.